Return and refund policy

Refund terms and conditions: Refund requests must be made within 30 days of receipt of your order.

The returned product must be in its original condition, unused, undamaged and with all original labels and packaging.

Initial shipping charges are non-refundable, unless the return is due to an error on our part or a defective product.

Sale or personalized items are non-refundable, except in the case of a manufacturing defect.

Refund request procedure: Please contact our customer service department by e-mail to report your refund request. Indicate your order number, the product(s) concerned and the reason for the return.

Once your refund request has been approved, our team will provide you with detailed instructions for returning the product.

We recommend that you use a tracked shipping service to return the product, to avoid any loss or confusion.

Refund processing: Upon receipt of the returned product, our team will perform an inspection to verify its condition.

If the product complies with our refund conditions, we will process the refund within five working days.

Refunds will be made via the same method of payment used for the original purchase, unless otherwise agreed with you.

Partial refunds or exceptions: In exceptional cases, we may offer a partial refund, particularly if the returned product shows signs of use or minor damage.

If you have received a faulty or damaged product, please contact us immediately. We are committed to finding a satisfactory solution, including replacement or full refund.

We strive to make the refund process as simple and transparent as possible. Our goal is to quickly resolve any return situation and ensure your satisfaction as a customer.

Please note that this refund policy is subject to change without notice. We recommend that you check our website regularly for any updates.

If you have any further questions regarding our refund policy, please do not hesitate to contact us. We look forward to assisting you.

The Stacked Jeans team.